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FAQs

Got questions? We've gathered the most common ones to help you get answers fast.

Commonly Asked Questions — Find quick answers to the most frequently asked questions about our services.

Can I hire a maid from Indonesia or the Philippines through your agency?

Yes. We specialize in supplying trained and legally documented housemaids from Indonesia and the Philippines, approved by the Malaysian government.

Are Indonesian and Filipino maids legally allowed to work in Malaysia?

Yes. Both Indonesia and the Philippines are approved source countries for domestic helpers in Malaysia. We ensure all recruitment follows legal and official procedures from both Malaysia and the source country.

What are the main differences between Indonesian and Filipino maids?

• Indonesian maids: Generally speak Bahasa Malaysia, preferred for elderly care, general housework, and Muslim households. • Filipino maids: Usually speak fluent English, suitable for families with children or expats who prefer English-speaking helpers.

What is the salary range for maids from Indonesia and the Philippines?

• Indonesian maids: RM1,500 with an off day every week or RM1,846.16 per month without an off day. • Filipino maids: RM1,800 per month with an off day every week or RM2,080.00 per month without off day.

What documents do I need to hire a maid from Indonesia or the Philippines?

The document checklist is different depending on the reason of hiring, please contact our professional consultant for further details and we will assist with the full documentation and government submission process.

How long does the recruitment process take?

On average, it takes 2 to 3 months for processing, training, and bringing in a maid legally from Indonesia or the Philippines.

Can I request a maid who already has experience?

Yes. We have profiles of experienced maids who have worked in Malaysia, Singapore, or the Middle East. You can choose based on experience, language, and job skills.

Do I need to provide accommodation and food?

Yes. According to Malaysian law, you must provide your maid with safe accommodation, food, and basic necessities throughout her employment.

What if the maid is not suitable after arrival?

We offer a maid replacement policy within a specific period (terms and conditions apply). We'll assist in finding a better match for your household needs.

Can you help me hire a maid legally without issues?

Absolutely. With over 10 years of experience and strong connections in Indonesia and the Philippines, we ensure 100% legal processing with no shortcuts or illegal practices.

Foreign Employers — Everything foreign employers need to know about hiring a maid in Malaysia.

Can a foreigner legally hire a housemaid in Malaysia?

Yes, foreign employers working and living in Malaysia can legally hire a housemaid — but you must meet the government's requirements and follow the proper process.

What are the requirements for a foreigner to hire a maid?

• Hold a valid Employment Pass, MM2H Visa, or Resident Pass. • Earn a minimum monthly income (usually RM7,000 and above). • Provide a valid reason (e.g. child care, elderly care, household help). • Hire a maid from an approved source country (e.g. Indonesia, Philippines).

Can your agency help with the application process?

Yes. We handle end-to-end processing — from documentation, government submissions, approvals, and coordinating with source countries. We make sure everything is done legally and smoothly.

What are the steps to hire a maid as a foreigner?

1. Consultation & Profile Selection 2. Submit Required Documents 3. Application to Immigration & Approval 4. Training & Processing in Source Country 5. Arrival, Orientation & Deployment

How long does the process take?

The full process typically takes 2 to 3 months, depending on documentation and approval speed.

What documents do I need to provide?

The document checklist is different depending on the reason of hiring, please contact our professional consultant for further details and we will assist with the full documentation and government submission process.

How much does it cost to hire a maid legally?

Costs vary depending on the country of origin and processing fees. We'll provide a clear quotation that includes agency fees, government fees, and maid's salary expectations.

Do I need to provide accommodation and food for the maid?

Yes. Employers are legally required to provide safe accommodation, meals, and basic living necessities for the maid.

What if the maid is not suitable or wants to go home?

We offer a replacement policy within a specific period (terms apply), and we'll help you find another suitable helper based on your needs.

Can I request a maid who speaks English or has experience?

Yes. We have profiles of maids from the Philippines, Indonesia, and other countries, including those with experience in expat households and fluent in English.

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